Banks & Credit Unions
The branch is one of the few remaining everyday venues where most adults still appear in person — and where a communication failure has a financial cost the patron may not realize until weeks later. TinkyTown turns the auxiliary aid into a fraud-prevention asset: a patron who understands the disclosure is a patron who doesn't file a complaint or a CFPB report later.
What the customer actually taps at the teller window
Real production tiles from the branch deployment.
The unbanked patron, finally banked.
Fraud-prevention edge
A patron who understands the disclosure is less likely to file a Reg E claim later. Picture-driven explanation of holds, dispute timing, ATM withdrawal limits — the bank's compliance and the patron's confidence move together.
LEP languages most underserved by phone
Spanish, Mandarin, Portuguese, Russian, Vietnamese, Arabic — the languages most underserved by phone-interpreter contracts in retail banking. Bilateral in both directions.
Dispute-resolution flow
The unbanked or recently arrived patron can finally explain what happened. Picture-driven escalation; the staff member documents the dispute in writing without an interpreter delay.
Counter-tablet backup
For patrons with no phone — the high-need customer most banks lose to a competitor for lack of accessibility. The tablet means the patron stays.
Three regulatory frameworks stack on every branch interaction
Title III says you must provide effective communication. Regulation E and the EFTA say you must give the patron disclosures they can understand. The CFPB ombudsman framework says complaints have to be resolvable.
- Title III auxiliary aid mandate (28 CFR § 36.303) — every staffed service point, every disability profile, every language.
- Regulation E disclosures — patron must understand error-resolution procedures, dispute timing, liability for unauthorized transactions.
- Service-animal two-question script trained — the most common Title III branch complaint, eliminated at the door.
- CFPB consumer-protection alignment — better front-line communication reduces the volume of escalated complaints.
Bring TinkyTown to your branch.
$725/month per branch. Includes the branch top board, ATM accessibility cross-link, ASL request flow, 20 universal sub-boards, and 120+ languages.