Bank Branch QR Printer

For the teller

This customer is using a communication aid. They may not speak English, or may not be able to speak at all. The phone is their voice. Treat what it says — or what it shows — as if they said it.

• Face them and speak slowly. They may be reading your lips and reading live captions on their phone in their own language.
• One question at a time. Wait for them to tap a response or finish reading.
• If you need numbers (amount, SSN, date), they have a keypad on screen.
• If the screen is in another language, that's normal — TinkyTown auto-translates tiles and your speech. Your audio gets captioned live in their language.
• If they long-press the branch name on their screen and show you a red panel, they are signaling they cannot speak freely. Take them aside.
• If they need to take notes home, they have a "Save this visit" button that emails a transcript to them.
• This is TinkyTown ADA — a Title III auxiliary aid. No app is installed on their phone; it's a web page.