USPS & Post Offices
USPS retail concentrates three high-stakes surfaces in one window: passport acceptance (federal identity), customs declaration (federal trade), and certified mail (legal notice). Each carries documentation requirements a patron must understand before signing.
What the customer actually taps at the window
Real production tiles for the USPS retail vertical.
The patron understands what they're signing.
Passport-acceptance walkthrough
Picture-driven walkthrough of DS-11 vs DS-82, evidence required, photo standard. The patron arrives prepared; the appointment runs in 15 minutes instead of 30.
Customs-form bridge
Declared item, declared value, country of origin — multilingual on every prompt. The patron with limited English completes the customs form without staff playing 20 questions.
Certified mail signal
The patron understands what they're signing for before it lands in their hand. Legal-notice receipt becomes informed receipt.
Money-order accessibility
The unbanked patron's primary financial instrument, finally explained. Pay-to, from, amount, fees — all picture-driven.
USPS sits adjacent to Title II; § 504 covers it directly
- Rehabilitation Act § 504 — USPS is a federal entity; § 504 covers federally-conducted programs.
- ADA Title II adjacency — operational standard mirrors Title II expectations.
- Title VI + EO 13166 — meaningful LEP language access in any federally-funded or operated program.
- 20 universal sub-boards inherited — emergency, accessibility, crisis support all included free.
Bring TinkyTown to your post office.
$725/month per office. Retail board, passport flow, customs bridge, 20 universal sub-boards, 120+ languages.