Hotels & Hospitality
Front-desk check-in is the test case for the "we'll call someone" anti-pattern. For three decades hotels defaulted to walking a deaf guest to a back office, finding a phone TTY in a drawer, and asking the guest to wait. TinkyTown is the on-the-spot resolution — and the discreet sensitive-topic path that waits for CCADV/NNEDV expert review before broad deployment.
9 stages. 14 transitions. One front desk.
Real production tiles drawn from the kiosk-hotel module deployed at Delamar West Hartford.
The "we'll call someone" anti-pattern, retired.
Service-animal two-question script trained
The most common Title III hotel complaint is staff asking unlawful documentation questions. TinkyTown walks both staff and guest through the lawful two-question script under 28 CFR § 36.302(c)(6).
Visual-notification system on accessible rooms
Fire alarm strobe, doorbell flasher, telephone signal — wired into the device hand-off so the deaf guest is briefed during check-in, not during the emergency.
Discreet "speak privately to manager" tile
Conservative default for sensitive-topic guests. The deeper DV/quiet-help flow waits on CCADV / NNEDV expert review before broad deployment — a poorly designed path can cause serious harm.
120+ languages at check-in
International business travel, family travel, cultural-event travel — the language load at a hotel desk shifts hourly. Bilateral translation eliminates the "we'll find someone who speaks…" pause.
The auxiliary aid at the front desk — the most-cited hospitality gap
Hotels have settled more Title III communication-access complaints than any other hospitality vertical. The defense file the carrier asks for at renewal is the same file TinkyTown produces by default.
- Front-desk effective communication — Title III's clearest covered service, historically the worst-served.
- Accessible-room features briefed at check-in — visual alarm, doorbell flasher, telephone signal.
- "Undue burden" defense rarely wins for chains — measured against parent-company resources, not individual property.
- Sensitive-topic flow gated — DV/quiet-help waits on CCADV/NNEDV expert review before broad deployment.
Bring TinkyTown to your hotel.
Delamar pilot live; Greenwich Hospitality Group expansion path 6 properties. Your front desk in 48 hours. $725/month per property.